AlignisPerformance management software
Connect strategy to execution.
Plan priorities, assign responsibility, review progress and carry evidence into appraisal and reporting.
Meridian Services Group
2026 performance cycle
Performance workspace
Leadership overview
Strategic priority
Improve customer request turnaround
- Responsible area
- Customer Experience Department
- Delivery owner
- Service Operations Manager
KPI
Requests resolved within the service standard
Actual
84%
Target
90%
Gap
6 pp
Weekend queue is slowing response times
Adjust weekend coverage before the next review
From update to decision
Progress becomes a review record, not a lost conversation.
The employee records the result, blocker and evidence. The appraiser adds feedback and marks the monthly review complete. Both actions remain available as documented context for appraisal.
Monthly review · Customer Experience
August 2026 · Service Operations Manager
Priority and measure
Improve customer request turnaround
Owner: Customer Experience Department
Target
90%
Actual
84%
Gap
6 pp
- Progress update
- Response times improved during weekdays and the service target reached 84%.
- Blocker
- The weekend queue is slowing response times.
- Evidence recorded
- August service report and weekly queue summary.
Appraiser review
Adjust weekend coverage and review the queue weekly before the next monthly check-in.
Review decision
Marked reviewed
- Progress update submitted
- Appraiser comment and review time retained
- Available as documented appraisal context
Solutions
Choose the context that matches your performance challenge.
Government
For ministries, agencies and public institutions.
Support PMS institutionalisation, cascade priorities into assigned KRAs and strengthen oversight of mandate delivery.
Explore governmentBusiness
For companies, NGOs and structured organisations.
Connect company goals to departments, teams and employees through KPIs, reviews, appraisals and management reporting.
Explore businessDifferent roles, connected work
Everyone sees the work their role requires.
Leadership
Progress, exceptions, completion and results across the organisation.
Administrators
Structure, people, policies, allocation coverage and cycle readiness.
Managers
Team commitments, reviews, blockers, appraisals and pending actions.
Staff
Owned targets, required updates, evidence, feedback and sign-off tasks.
Security and control
Built around organisation scope and role-aware access.
Alignis keeps performance records tied to the organisation, its structure, its users and their appropriate workspace roles.
Read security overviewRole-aware access
Users work within permissions assigned to their organisation role.
Organisation scope
Records remain connected to the relevant organisation, unit and owner.
Workflow history
Review, approval and administrative actions remain available in audit records.
Procurement review
Customer-specific security and data requirements are documented with the implementation scope.
Performance in alignment
See how Alignis would work in your organisation.
Request a walkthrough tailored to your organisation type, structure, performance cycle and reporting needs.